Get help now.

Tell us the model, the serial, and what changed. If it's something you can fix yourself in ten minutes, we'll tell you that.

Describe the problem

Goes straight into our service desk. You'll get a confirmation, and a reply the same business day.

Instrument model and serial
What changed recently
Screenshot of the diagnostic screen
The number that looks wrong, if there is one
Whether it's affecting production right now

Before you call

No charge to ask. Diagnosing what's wrong is free. If the fix is billable work, we'll tell you what it costs before we do it, and you'll have that number in writing before we start.

Rather just email? Info@calicosci.com - It creates the same ticket.