Ten services. No tiers.
Many NIR manufacturers bundle their services into confusing and expensive packages, asking users to commit to contracts that are hard to compare and harder to predict.
We don't do that. Every service here is definted individually with a clear purpose and scope. Nothing is a prerequisite for anything else, nothing is held back for a higher tier, and you can buy one thing without buying the rest.
The Instrument
Is the hardware sound? Four services covering the instrument from the day it lands to the day it fails and comes back.
Installation & Commissioning
Physical install through operator handover, ensuring your NIR program starts up successfully.
Preventative Maintenance
Scheduled on-site service to the instrument's service protocol.
Repair & Restoration
Fault diagnosis and component-level repair, getting you up and running at a fair cost.
The Calibration
Do the numbers mean anything? Services covering the model from development through independent audit.
Calibration Development
Building a prediction model from spectra and reference data — and telling you where it stops working.
Calibration Monitoring & Validation
Ongoing proof that your calibration still describes the material you're actually running.
The Lab
Do the people know what they are doing? Services covering the part of the problem no vendor sells.
Training
NIR operations for the people actually running the instrument.
Remote Support
Phone and remote-session troubleshooting. A person who knows the instrument, on the line.
Software: Alligator the Calibrator
A desktop chemometrics package that makes NIR calibration development workable for food, agricultural, and industrial products alike — built to be usable by a novice and deep enough for an expert. It runs on your PC and your data stays there.
Development
MLR, PCA, PLS, locally weighted regression, LOCAL, ANN, and support vector machine models, so the algorithm can suit the product rather than the other way round.
Transfer
Standardization routines to match a network of instruments, or move a calibration between different instrument types. New samples can be added to the transferred database for ongoing updates.
Maintenance
Evaluation and validation routines — statistical summaries and outlier identification — so a model can be monitored for accuracy during development and through every update afterwards.